Your Data, Our Responsibility

999vd's Privacy Policy

When you use 999vd, certain information is shared with us. This Privacy Policy clearly explains what data we collect, why we collect it, how we keep it secure, and what rights you have.

Last updated: January 1, 2026

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01 Introduction & Scope

999vd (referred to herein as "we", "us", or "999vd") takes your privacy seriously. This Privacy Policy explains how we collect, store, use, and protect your personal information.

This policy applies to 999vd's website (999vd.bet), mobile app, and all other digital services. By using our platform, you agree to this Privacy Policy.

We believe transparency is the best policy. That's why this document is written in plain language — so you can clearly understand exactly what we do with your information.

This Privacy Policy may be updated at any time. You will be notified at your registered email address of any significant changes.


02 What Information We Collect

Information Provided Directly

Information you provide when registering or using services on 999vd:

Data Type Example When It Is Collected
Identity Information Full name, date of birth, national ID number During registration & KYC verification
Contact Information Mobile number, email address At the Time of Account Registration
Financial Information Mobile Pay/Nagad number, bank account details Payment Processing
Address details Home address, district, division During KYC verification
Security Information Password (hashed), security questions For Account Security

Automatically Collected Information

When you use 999vd, some information is collected automatically:

  • Device information: model, operating system, browser version.
  • IP address and approximate location.
  • Session data: login time and duration of use.
  • Click, scroll, and navigation patterns.
  • Data collected via cookies and tracking pixels.

Information received from third parties

Limited information may be received from identity verification services and payment gateways to confirm your identity. This data is used solely for fraud prevention and compliance with legal obligations.


03 Purpose of Data Use

999vd uses your information only for specific purposes. We never use your data for anything unnecessary:

  • Service delivery: Account management, bet processing, and payment completion.
  • Identity verification: Completing the KYC process and ensuring account security.
  • Fraud prevention: Detecting unusual activity and keeping your account secure.
  • Customer Support: Resolving your issues and providing support.
  • Legal Compliance: Meeting regulatory requirements and complying with legal obligations.
  • Promotions: Keeping you informed about offers and promotions, with your consent.
  • Platform Improvement: Analyzing user experience to improve our services.

999vd never sells your data to advertisers, data brokers, or any third party for commercial purposes.


04 Data Sharing & Disclosure

When Information Is Shared

999vd may share limited information in specific circumstances:

  • Payment Processors: Necessary information is shared with Mobile Pay, Nagad, Rocket, and banks to process transactions.
  • Identity Verification Agencies: Only the minimum required information is verified with regulated third parties during the KYC process.
  • Law Enforcement Agencies: Information may be disclosed to authorities pursuant to a court order or legal obligation.
  • Business Succession: In the event of a merger or acquisition, data may be transferred to the new ownership.

What Will Never Be Shared

  • Your full payment card or mobile banking PIN.
  • Your password or security code.
  • Data shared with any commercial entity for advertising purposes.
  • No data shared with any marketing partner without your consent.

05 Cookie Policy

999vd uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use three types of cookies:

Essential Cookies

These cookies are essential for the platform to function. They cover login sessions, security tokens, and cart data. Disabling them will prevent the platform from working properly.

Analytics Cookies

These cookies help us understand how users interact with 999vd — including page views, click patterns, and session duration. This information is used to improve our services.

Functional Cookies

These cookies remember your preferences, such as language settings and display options, to give you a more personalized experience.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.


06 Data Protection Measures

999vd uses industry-leading technology to protect your data. Our security infrastructure operates across the following layers:

  • Transport Security: All data is transferred in encrypted form using TLS 1.3 protocol.
  • Storage security: Stored data is protected with AES-256 encryption.
  • Password hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm.
  • Access Controls: Only authorized personnel have access to specific data.
  • Regular audits: Third-party security experts regularly audit our systems.
  • 24/7 Monitoring: Round-the-clock system monitoring and suspicious activity detection.

In the event of a data breach, we will notify affected users and the relevant regulatory authority within 72 hours.


07 Data Retention Period

999vd does not retain your data indefinitely. Each type of data has a defined retention period:

Data Type Retention Period
Account Data (Active Accounts) While the Account Is Active
Transaction records 5 years (legal requirement)
KYC Documents 5 years after account closure
Customer Support Chat 2 years
Marketing Consent Records 1 Year After Consent Is Withdrawn
Analytics Data 13 months (anonymized)

If you request account closure, we will delete or anonymize all personal data once the retention periods above have elapsed.


08 Your Rights

Under 999vd's Privacy Policy, you have the following rights. To exercise any of these rights, please contact us:

Right of Access

The right to know what personal information we hold about you.

Right to rectification

The right to request correction of any inaccurate or incomplete information.

Right to Erasure

The right to request deletion of your data under certain circumstances.

Right to Restrict Processing

The right to request restricted processing of your data in certain circumstances.

Right to Data Portability

The right to request a download of your personal data.

Right to Object

The right to object to the use of your data for specific purposes.

To exercise these rights privacy@999vd.bet. We will respond within 30 days.


09 Children's Privacy

999vd is a platform strictly for adults (18+). We do not knowingly collect any information from anyone under the age of 18.

If we are notified that a minor is using our platform, we will immediately close the account and delete all associated data.

A note for parents: If you believe your child is using 999vd, please contact us immediately at support@999vd.bet.


10 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please contact our Data Privacy Team:

  • Email: privacy@999vd.bet
  • General support: support@999vd.bet
  • Live Chat: click the chat icon at the bottom right corner of the platform.
  • Support hours: 24 hours a day, 7 days a week.

We typically respond within 24–48 hours. Complex requests may take up to 30 days.

Our Commitment

Why Your Information at 999vd Completely Secure

We don't just make promises — we back them up with technology and policy.

Bank-grade encryption

Every transaction and piece of personal data is protected with 256-bit SSL encryption — the same technology used by the world's leading banks.

Data Is Never Sold

999vd never sells your personal data to advertisers or data brokers. That is a core principle we stand by.

Your Control

You have full rights to access, correct, or delete your data. Reach out to our Privacy Team at any time.

Limited Retention Period

We do not retain your data longer than necessary. Each category of data is deleted or anonymized once its retention period expires.

Regular Security Audits

Independent security experts regularly audit 999vd's systems. Any vulnerabilities identified are resolved promptly.

Fully in Bengali

Our Privacy Policy is written entirely in plain language — no complex legal jargon. Our goal is to make it easy for you to understand.

Safe & Trusted

Your data is safe — join 999vd today

Done reading our Privacy Policy? Go ahead and register with confidence — your information is fully protected.

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